Overall, businesses have demonstrated a willingness to use technology to drive profitability. Globally, spending for IT is predicted to exceed $3.8 trillion during 2015. Part of this spending will be to initiate or expand enterprise mobility — 62.5 percent of...
Mobile apps give businesses unprecedented opportunities to engage customers and interact with employees. However, you must be sure that the end user will consider the interaction a worthwhile experience rather than an annoyance. Used correctly, mobile apps have the...
Enterprise apps are typically defined as inwardly facing mobile apps designed solely for use by your employees. Apps designed to interface with your customers or the public are valuable additions, but their merits will not be addressed in this post. This article will...
In a previous post, the focus was on improving communications with customers. However, customers are not the only group having problems focusing. Great demands for attention are also being placed on your employees. Often, these demands can cause your messages to be...
Today’s world moves at a pace that would have astounded people just a century ago. Technology has made it possible to reach customers in new ways and more frequently than was practical in the days of “snail mail” and printed newspapers. As a result,...
Despite being the industry leader for operating systems, Microsoft occasionally releases a new software version that has what can most kindly be called issues. This was the case with Windows Vista, and it has also been the case with Windows 8. Just as they did with...
Mobile devices have become an important asset to businesses, providing “anywhere/anytime” access to their sites for both employees and customers. Unfortunately, these devices also present security challenges. IT professionals speak of “attack...
Over the last couple of years, there has been a great deal of discussion related to “bring your own device” or BYOD. Proponents cite increased productivity as a critical benefit, while opponents worry primarily about security risks. Some organizations have...
As every hotel operator knows, establishing room rates is a balancing act. The number of rooms available in the area must be balanced against the demand — and both factors vary by time of year, special events in the area, economic conditions, weather and other...
Enterprise mobility has the potential to disrupt many traditional business practices. One area that has been undergoing a radical transformation — thanks to mobilization and the cloud — is business intelligence. Historically, business intelligence has...
